Delivery and returns
Stock items ordered before 3 pm ET ship the same business day from Dedham, Massachusetts. Ground delivery reaches most of New England the next day and the rest of the continental United States in 2 to 5 business days. Made-to-order products ship within 15 business days of your approval of the quote. Every shipment carries the F&O sales order number and the tracking number on the order in this portal.
Need help with a delivery?
Track an order
Open it under My orders; the state, the F&O sales order number and the tracking are on the order.
Call customer service
800.225.2610, Monday to Friday, 8:30 am to 6 pm ET.
Returns
Start a return from the order. An RMA is issued in the portal; unopened stock items within 30 days.