How can we help you?

Yes. Type the former item number, the 10-digit 297 item number, a GTIN or an HCPCS code into search or Express Buy. All of them find the same product record.

From Dynamics 365 Finance and Operations. Your customer account carries a price group (Vizient, Federal Supply Schedule or the long-term care program); the price agreements of that group are synced to the portal and show as soon as you sign in.

The order was exported to Finance and Operations and the F&O sales order number is on the order. From there F&O confirms, picks, ships and invoices, and each of those states comes back to the order here.

The order moves to "Back-ordered (fill date confirmed)" and the fill date is written on the order. The other lines ship as planned.

Yes. Your ship-to locations come from your customer account in F&O; pick one at checkout. Customer service can act on behalf of your account when you call.

Open the order under My orders and choose Reorder. Lines that are no longer available are reported instead of silently dropped.